Questions about the signals, your VIP membership or billing? Send us a message using the form below and we will get back to you. We answer every message ourselves — there is no ticket queue and no outsourced support desk.
What we can help with
- Membership and billing — upgrades, renewals, pausing or cancelling your plan.
- Telegram access — if you have paid but have not received your channel invite.
- How the signals work — entries, stop losses, position sizing and trade management.
- Broker and platform questions — setting up to follow XAUUSD signals properly.
- Affiliate partnerships — see the affiliate program first, then get in touch.
Response times
We aim to reply within one business day. Messages sent over the weekend are usually answered on Monday. If your query is about access to a channel you have already paid for, say so in the subject line and we will prioritise it.
Before you write
A lot of common questions are already answered in our guides. If you are new, start with gold signals for beginners or how to read a gold signal. If you want to check our track record before joining, the Myfxbook verification page shows every closed trade.
Prefer to look around first? The free Telegram channel is open to everyone, with no card and no signup.